The effective date is: 24/10/2024
Refund and Returns Policy
Thank you for shopping with us! We strive to ensure that you are completely satisfied with your purchase. However, if you need to return an item, please review our Refund and Returns Policy below.
1. Eligibility for Returns:
You may return most items within 30 days of receipt for a full refund or exchange, provided that the item is unused, in its original packaging, and in the same condition as when you received it. Certain items may be excluded from returns due to hygiene or safety reasons, such as personal care products.
2. Return Process:
To initiate a return, please follow these steps:
- Contact our customer service team to request a return authorization. You can do this via our website or through the designated contact methods.
- Include your order number and the reason for the return in your request.
- Once your return is authorized, you will receive instructions on how to return the item.
3. Return Shipping Costs:
If the return is due to our error (e.g., wrong item sent, defective product), we will cover the return shipping costs. For all other returns, you will be responsible for the return shipping fees. We recommend using a trackable shipping service or purchasing shipping insurance for returns over a certain value, as we cannot guarantee that we will receive your returned item.
4. Refund Processing:
Refunds will be processed within 5-10 business days after we receive and inspect the returned item. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process the refund.
5. Exchanges:
If you would like to exchange an item for a different size, color, or product, please follow the return process outlined above. Once we receive your return, we will process the exchange based on product availability.
6. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us within 48 hours of receiving the product. We will arrange for a replacement or refund, and we may request photos to assist with the claim.
7. Non-Returnable Items:
Certain products are not eligible for return. These may include:
- Personalized or custom-made items
- Clearance or sale items
- Digital products or downloadable content
8. Changes to the Refund and Returns Policy:
We reserve the right to modify this Refund and Returns Policy at any time. Any changes will be posted on our website, and it is your responsibility to review this policy periodically for updates.
If you have any questions or need assistance with a return, please contact our customer service team. Your satisfaction is our priority, and we appreciate your understanding. Thank you for choosing us!
